General terms of sale and use

Preamble

These general terms of sale and use govern the entire contractual relationship between ZEVRA and any natural or legal person (the Client) accessing the zevra.tech website or subscribing to one of its services.

These terms apply to the exclusion of all other terms, in particular the Client's general purchasing conditions. Any order implies full and complete acceptance of these terms.

Article 1 — Identification of the provider

Article 2 — Scope and services

These terms apply to all services offered by Zevra, grouped into five areas:

Article 3 — Access to services and account creation

Access to certain Zevra services requires the creation of a user account. By creating your account, you agree to:

• Provide accurate, complete and up-to-date information.
• Keep your login credentials confidential.
• Take responsibility for any activity carried out from your account.
• Immediately notify Zevra of any unauthorized access.

Zevra reserves the right to suspend or terminate any account in the event of fraud, identity theft, breach of these terms or any threat to the security of the platform, without notice or compensation.

Article 4 — Orders and formation of the contract

Any order placed with Zevra constitutes acceptance of these terms. The ordering process varies depending on the type of service:

4.1 — Custom development

The contract is formed by signing a quote. The quote is valid for 30 days from its date of issue. After this period, it lapses and a new quote may be drawn up.

4.2 — Store products

The order is validated by online payment followed by the sending of a confirmation email. Access to the product is opened upon receipt of the confirmation.

4.3 — Legal Tech Coaching

The session is booked by online payment and confirmed by email with the time slot. If no slot confirmation is received within 48 hours, the Client may contact Zevra.

4.4 — Zevra Club and Bootcamp

Registration is confirmed by online payment followed by a confirmation email including the practical access details.

4.5 — Order refusal

Zevra reserves the right to refuse any order for legitimate reasons (insufficient capacity, incompatibility with Zevra's values, incorrect information, etc.), without any obligation to justify it.

Article 5 — Pricing and payment

5.1 — Prices

All prices are expressed in euros excluding VAT. Applicable VAT is added at the time of payment according to the rate in force. The prices are those displayed on the site on the day of the order.

5.2 — Price changes

Zevra reserves the right to change its prices at any time. The new price schedules apply to orders placed after they go live.

5.3 — Payment terms by service

5.4 — Late payment

In the event of late payment, Zevra applies as of right, without prior formal notice:

• Late-payment interest at the legal rate in force plus 5 points, calculated from the day following the due date.
• A fixed recovery charge of 40 euros (art. L.441-10 of the French Commercial Code).

Article 6 — Right of withdrawal

6.1 — Consumers: 14-day right

In accordance with Articles L.221-18 et seq. of the French Consumer Code, any Client acting as a consumer has a 14 calendar days' right of withdrawal from the conclusion of the contract, without having to give any reason or bear any penalty.

6.2 — Exceptions to the right of withdrawal

In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to:

• Digital content not supplied on a tangible medium whose performance has begun with the consumer's express consent, who has acknowledged waiving their right of withdrawal.
• Services fully performed before the end of the withdrawal period, with the consumer's express consent.

6.3 — How to exercise your right of withdrawal

To exercise your right, send your request before the expiry of the 14-day period to: contact@zevra.tech. You may use the withdrawal form available in the appendix to these terms.

In the event of a valid withdrawal, Zevra will refund all sums paid within 14 days of receiving your request, using the same payment method as the one used for the order.

6.4 — Professionals: no right of withdrawal

Clients acting in the course of their professional activity do not benefit from the right of withdrawal provided for by the French Consumer Code.

Article 7 — Zevra's obligations and liability

7.1 — Best-efforts obligation

Zevra undertakes to perform its services with all the care and diligence of a competent professional. Its obligation is a best-efforts obligation: Zevra deploys the resources necessary to achieve the defined objectives, without guaranteeing a specific result.

7.2 — Custom development

For custom development projects, Zevra undertakes to deliver a solution that complies with the specifications of the signed quote. Any change to the scope during the project is the subject of a written amendment.

7.3 — No liability for third-party interruptions

Zevra cannot be held liable for service interruptions caused by:

• Outages or maintenance of third-party services (hosting providers, APIs, AI vendors).
• Force majeure events within the meaning of Article 1218 of the French Civil Code.
• Malicious acts by third parties (cyberattacks, intrusions).

7.4 — Limitation of liability regarding artificial intelligence

7.5 — Liability cap

In any event, Zevra's total liability under these terms is limited to the amount of the sums actually paid by the Client during the 12 months preceding the event giving rise to the damage.

This limitation does not apply in the event of willful misconduct or gross negligence on the part of Zevra.

Article 8 — Client's obligations

By using Zevra's services, the Client undertakes to comply with the following obligations:

Article 9 — Intellectual property

9.1 — Custom development

Upon full payment for the project, Zevra assigns to the Client all intellectual property rights in the specific deliverables developed for them. This assignment covers the rights of exploitation, reproduction and modification of the specific deliverables.

Zevra retains ownership of generic elements, frameworks, reusable components and know-how developed independently of the project. It grants the Client a permanent, non-exclusive and non-transferable license to these elements for the needs of the delivered project.

9.2 — Store products

The purchase of a Zevra Store product grants the Client a non-exclusive, non-transferable and non-sublicensable license for their own professional needs. Any redistribution, resale or making available to third parties is prohibited without prior written agreement.

9.3 — Client data

The Client retains full ownership of their data submitted to Zevra's services. Zevra acquires no rights over this data and only uses it for purposes strictly necessary to the performance of the services.

9.4 — Commercial reference

Zevra reserves the right to mention the Client as a commercial reference (website, portfolios, presentations), unless the Client expressly objects in writing within 30 days of delivery.

Article 10 — Confidentiality

Zevra and the Client mutually undertake to keep strictly confidential any information exchanged within the framework of their contractual relationship, whether communicated verbally, in writing or in any other form.

This confidentiality obligation covers in particular:

• Technical information: architectures, source code, methods, algorithms.
• Commercial information: strategies, negotiated prices, clients, prospects.
• Financial information: revenue, margins, project budgets.

This confidentiality obligation applies throughout the duration of the contractual relationship and for the 3 years following its end, whatever the cause.

It does not apply to information that is or becomes public without breach of this article, nor to information lawfully obtained from a third party not bound by a confidentiality obligation.

Article 11 — Term and termination

11.1 — One-off services

For one-off services (coaching, Store, Bootcamp, custom development), the contract ends upon delivery of the service or upon expiry of the stipulated access period.

11.2 — Subscriptions: automatic renewal and termination

Subscriptions are entered into for an initial term and renew automatically by tacit renewal at term. To terminate, the Client must notify Zevra in writing, observing the following notice period:

• Monthly subscription: 30 days' notice before the renewal date.
• Annual subscription: 60 days' notice before the renewal date.

11.3 — Termination for serious breach

In the event of a serious breach by either party of its contractual obligations, the other party may terminate the contract as of right, 15 days after sending a formal notice by registered letter with acknowledgment of receipt that has gone unheeded.

11.4 — Emergency suspension

Zevra reserves the right to immediately suspend a Client's access in the event of a serious threat to the security of the platform, an attempted hack, abusive use or a manifest breach of these terms, without notice and without compensation.

11.5 — Effects of termination

On the effective date of termination, whatever the reason:

• Access to the services ceases without delay.
• Sums already earned by Zevra remain definitively acquired.
• The confidentiality and intellectual property obligations survive.

Article 12 — Personal data

The processing of personal data carried out within the framework of Zevra's services is described in detail in the Privacy Policy, available on the zevra.tech website.

When the Client submits personal data (their own or that of their own clients) to the artificial intelligence tools offered by Zevra, Zevra acts as a processor within the meaning of Article 28 of the GDPR. A Data Processing Agreement (DPA) is available for this purpose and constitutes an appendix to these terms for the relevant relationships.

See our DPA (Data Processing Agreement) for the conditions governing the processing of personal data.

Article 13 — Force majeure

In accordance with Article 1218 of the French Civil Code, neither Zevra nor the Client may be held liable for the non-performance or delay in the performance of its obligations where such non-performance results from a force majeure event: an event that is unforeseeable, irresistible and external to the party concerned (natural disaster, cyberattack of national scale, critical infrastructure outage, government measure, etc.).

The party affected by a force majeure event must notify the other party as soon as possible by any written means.

If the force majeure event persists for more than 30 days consecutively, either party may terminate the contract without compensation, by written notice.

Article 14 — Evidence agreement

In accordance with Article 1366 of the French Civil Code, the parties expressly agree that the following elements are admitted as valid evidence of the commitments made and the facts recorded:

• The emails exchanged between the parties, including order confirmation emails.
• The orders recorded on the Zevra platform.
• The electronically signed quotes and their amendments.
• The logs and system data recorded by Zevra's servers (dates, times, actions performed).

These elements have the same evidential value as a written document on paper, provided that their integrity can be guaranteed.

Article 15 — Amendments to the terms

Zevra reserves the right to amend these terms at any time, in particular to take account of changes in services, legal obligations or industry practices.

In the event of a substantial amendment to the terms, Zevra notifies subscribed Clients by email at least 30 days before the new conditions come into force.

The Client then has the right to terminate their subscription without penalty if they refuse the new conditions, by notifying Zevra before the effective date. Failing termination, continued use of the services constitutes acceptance of the amended terms.

Article 16 — Governing law and disputes

16.1 — Governing law

These terms are governed by French law, to the exclusion of any other legislation, regardless of the Client's nationality or place of establishment.

16.2 — Mandatory amicable resolution

In the event of a dispute, the parties undertake to seek an amicable solution before any legal action. The Client sends their complaint to contact@zevra.tech. Zevra undertakes to respond within 15 working days of receipt.

16.3 — Disputes between professionals

Failing an amicable resolution, disputes between Zevra and its professional Clients are subject to the exclusive jurisdiction of the Toulon Commercial Court.

16.4 — Disputes with consumers

In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, consumer Clients may use, free of charge, the mediation service of the CMAP (Centre de Médiation et d'Arbitrage de Paris), the Paris mediation and arbitration centre, 39 avenue Franklin D. Roosevelt, 75008 Paris.

Consumers in the European Union may also use the ODR platform (Online Dispute Resolution) of the European Commission, accessible at: ec.europa.eu/consumers/odr.

Appendix — Withdrawal form

In accordance with Article L.221-5 of the French Consumer Code, this form may be used to exercise your right of withdrawal. Its use is not mandatory: any unequivocal statement expressing your intention to withdraw is sufficient.